Privacy Policy
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At the Brien Holden Vision Institute ACN 081 303 282 (“we”, “us” or “our”) we take seriously your privacy and our obligations under the Privacy Act 1988 (Cth) as amended from time to time (“Privacy Act”). This Privacy Policy informs users of the www.brienholdenvision.org and www.brienholdenvision.org websites (“Website”) about the collection, use, disclosure and storage of personal information. Please note that the practices outlined in this Privacy Policy apply only to the collection, use, disclosure and storage of personal information data collected from our subscribers and clients. We reserve the right to update this Privacy Policy from time to time so it is recommended that you read it at any time you are proposing to supply personal information to us. By using this Website or supplying personal information to us, you agree to the terms of this Privacy Policy.
What information is being collected? We collect personal information from you through one of a number of interactions that you might typically conduct with us. We can only identify you personally if you elect to give us information voluntarily. We may collect personal information directly from you when you provide this information to us by phone, in person, by email or when you submit personal details through our online forms or registration on the Website. The type of personal information we collect from you will depend on how you interact with us, but typically includes name, address, e-mail address, fax and telephone numbers. There may be times when we ask you for personal information and you may not wish to provide it. You are not obliged to provide such information, but it may result in us being unable to provide you with a particular service that you want. We reserve the right to perform statistical analysis of subscriber and user activities and characteristics. For this, we may collect non-personal information, including information about your computer and browsing preferences, through the standard operation of our servers or through the use of cookies. This type of information does not identify any individual but is statistical data about our users’ browsing activities and patterns. The information we may collect for this may include:
If you do not want information collected through the use of cookies, you should use your browser’s cookie disabling feature. If cookies are disabled, however, certain features may not be available to you. The use of cookies allows us to enhance the functionality of the service we offer to users of the Website.
How is personal information used? We collect personal information for the purposes of communicating with you, for subscriber and user identification, providing services, operating and improving our sites, billing and related administration. We may share the information you have given to us with our other companies within the group, our associates and affiliates. We may also use your personal information for related purposes that you would reasonably expect such as:
There may be circumstances where we may collect, collate and use any personally identifiable information and any other information you submit on the Website for the purpose of sending to you either through us or through our associates or affiliates, marketing and promotional messages and communications campaigns. If we use your personal information for direct marketing purposes, we will give you the opportunity to opt out receiving any further marketing material. At times we may contract out a service to a third party and we may need to disclose your personal information to that third party so you receive the services needed. We will not permit any third parties to which we have disclosed personal information to use such information for any purpose save for the purpose for which it was disclosed in accordance with this Privacy Policy. Personal information collected on the Website may be stored and processed in Australia or in any other country in which we or our affiliates, subsidiaries or service providers maintain facilities. In such cases, we will strive to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, we will take reasonable steps to ensure that the information which we have transferred will not be held, used or disclosed by the recipient of the information inconsistently with the National
Privacy Principles under the Privacy Act. We may disclose the names of users of our services to enquiring parties only where we are reasonably satisfied that the enquiring party is from the same organisation as our user. We will disclose personal information to third parties where required by law. Security of personal information collected on the Website We take reasonable steps to protect the personal information we hold from misuse and loss, and from unauthorised access, modification or disclosure. We also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed. To this end, we provide a secure environment and have internal security measures in place to deal with the physical security of our premises and the personal information kept at our premises. We have procedures in place to maintain a secure computer and electronic system. Our staff is made aware of their obligations in dealing with personal information. You should be aware that there are inherent risks associated with the transmission of information via the internet. Any links on the Website to other sites are provided for convenience only. We assume no responsibility or liability for the information collection and disclosure practices of any sites that a user may access through the Website. We are not responsible for the content and privacy policies of other sites, and recommends that you review each site’s privacy policy.
Your Rights and Access to your personal information You can request access to your personal information (if any) that we keep on record and we will provide you with access to such personal information. You may access your personal information collected by us in two ways:
We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If you believe any information that we keep on record is inaccurate, incomplete or out of date you may request that it be corrected. There is no fee for requesting access to your personal information, however, we may charge you the reasonable administrative costs of processing your request. We encourage you to advise when personal information you have supplied to us is no longer valid or needs updating.
Complaints If you are concerned that there may have been some inappropriate use or disclosure or any other breach relating to the use of your personal information, we want to hear about it. All complaints we receive will be investigated under our Privacy Complaints Policy. If you have any such complaints please contact our Privacy Officer, Clare Gillis on (+612) 9385 7410.
Introduction This document outlines the procedures to be used by the Brien Holden Vision Institute (“we”, “us” or “our”) for dealing with privacy complaints. At all times this policy will be governed by the following principles:
What is a privacy complaint? A privacy complaint relates to any concern that you may have regarding our privacy practices or our handling of your personal information. This could include matters such as:
Who may make a complaint? If you have provided us with personal information or we have collected and hold your personal information, you may make a complaint, have it investigated and dealt with under this policy. How to make a complaint? You may contact Privacy Officer by telephone or in writing (post or email) The Privacy Officer contact details are: Ms Clare Gillis Complaints resolution procedure Once the complaint has been made, we will try to resolve the matter in a timely fashion as follows:
Further Information For further information about this Privacy Policy please contact our Privacy Officer, Clare Gillis or phone (+612) 9385 7410. |
